Refund Policy
Last updated: 9 August 2026
1. 14-day cooling-off period
If you are an EU consumer, you have a 14-day cooling-off period from the date of purchase, as required by EU consumer law.
Because StoryCrafting Sessions are live and include digital content, where the program starts within those 14 days you will be asked to explicitly agree, at checkout, that:
- you request immediate performance of the service within the cooling-off period; and
- you acknowledge that you may lose your right of withdrawal once the service begins or the digital content is accessed.
Where the program has not yet started and you have not waived this right, you may cancel within 14 days for a full refund.
2. No refunds after the program starts
Except as set out in the guarantee below, fees are non-refundable once the program has started, as the live training and digital content have been delivered.
3. The two-session guarantee
Complete the first two sessions and do the work. If you aren't impressed, claim a full refund before the start of session 3. No questions asked.
4. How to request a refund
Email with your order details. Approved refunds are returned to your original payment method via Stripe, typically within 5-10 business days.
5. If we cancel
If we cancel a session and cannot offer you a suitable alternative date, you'll receive a full refund.